Terms & Conditions

Last updated: 29 June 2026

These Terms & Conditions apply when you use this website, make an enquiry, book a course, purchase a service, request patient transport, engage Moreton Group Medical Services for event medical support, enquire about vehicle hire or sales, or otherwise deal with Moreton Group Medical Services.

By using our website or booking a service with us, you agree to these Terms & Conditions.

1. About us

In these Terms & Conditions, “Moreton Group”, “we”, “us” and “our” refers to Moreton Group Medical Services and, where relevant, the services we provide.

Our services may include:

• first aid, safety and fire training

• workplace and group training

• medical outreach services

• patient transport

• event medical services

• ambulance and medical vehicle hire or sales

• online enquiries, bookings and customer support

2. Website use

You may use this website for lawful personal, business or organisational purposes.

You must not:

• use the website for unlawful, fraudulent or harmful purposes

• attempt to interfere with the website’s security or performance

• copy, scrape, reproduce or republish website content without permission

• submit false, misleading or incomplete information

• use the website in a way that infringes our rights or the rights of others

We may update, suspend or remove website content at any time without notice.

3. Website content

We aim to keep website content accurate and up to date. However, course details, pricing, availability, service descriptions, locations and other information may change from time to time.

Website content is provided for general information only. It should not be treated as medical advice, legal advice, compliance advice or a substitute for professional advice specific to your situation.

For urgent medical help, call 000.

4. Bookings and enquiries

When you submit an enquiry or booking request, you are responsible for providing accurate and complete information.

A booking is not confirmed until we have accepted the booking and, where required, payment or purchase order details have been received.

We may decline, cancel or reschedule a booking where:

• required information has not been provided

• payment has not been received

• a course or service is full

• a trainer, assessor, clinician, vehicle or required resource is unavailable

• the booking is unsuitable, unsafe or outside our service scope

• we are unable to deliver the service due to events outside our reasonable control

5. Prices and payment

Prices are listed in Australian dollars.

Unless stated otherwise, prices are inclusive of GST where GST applies.

Payment terms may vary depending on the service. Payment may be required at the time of booking, before service delivery, or in accordance with an approved invoice arrangement.

You agree to pay all applicable fees, charges and taxes associated with your booking or purchase.

If an invoice is issued, payment must be made by the due date shown on the invoice. Late or unpaid invoices may result in services being delayed, suspended or cancelled.

6. Training services

Moreton Group delivers nationally recognised training in partnership with Allens Training Pty Ltd, RTO 90909.

Course details, including units of competency, delivery format, duration, assessment requirements, pricing and prerequisites, may vary by course.

To complete a course, students must meet all required training and assessment requirements. This may include:

• attending the required session or sessions

• completing online learning, where applicable

• providing accurate enrolment details

• providing a valid Unique Student Identifier, where required

• completing theory and practical assessment tasks

• demonstrating required skills to the required standard

• meeting any course-specific entry or physical requirements

Completion of payment or attendance does not guarantee a certificate or statement of attainment. Certification can only be issued when all required assessment and compliance requirements have been met.

7. Student responsibilities

Students are responsible for:

• arriving on time

• bringing any required identification or materials

• completing pre-course work, if required

• advising us of any support needs before the course

• participating safely and respectfully

• following trainer and assessor instructions

• providing true and accurate enrolment information

• ensuring the selected course is suitable for their workplace, industry or personal requirements

Some practical first aid courses may require students to perform physical tasks, including CPR on a manikin on the floor. If you have an injury, medical condition, disability or other concern that may affect your participation, please contact us before booking.

8. Certificates and statements of attainment

Certificates or statements of attainment are issued only where the student has successfully completed all course and assessment requirements.

Where same-day certificates are available, they may still depend on:

• successful course completion

• accurate enrolment information

• valid USI details, where required

• completion of required online learning

• system availability

• RTO processing requirements

We are not responsible for delays caused by incorrect student information, incomplete enrolment details, USI issues, non-completion of assessment requirements or third-party system delays.

9. Workplace and group training

For workplace or group training bookings, the organisation making the booking is responsible for:

• providing accurate participant numbers

• confirming the correct course or training requirement

• ensuring the venue is safe and suitable

• providing required facilities, equipment or access as agreed

• ensuring participants are available and prepared

• advising us of hazards, site requirements or access instructions

• paying the agreed fees

If participant numbers change, the final fee may be adjusted in line with the agreed quote or booking terms.

If a workplace venue is unsafe, unsuitable or inaccessible, we may delay, reschedule or cancel the session. Fees may still apply where we have incurred costs or allocated staff and resources.

10. Cancellations, transfers and non-attendance

Cancellation, transfer and refund conditions may vary depending on the course or service booked.

Unless a different written arrangement applies:

• cancellation requests must be made in writing

• transfer requests are subject to availability

• non-attendance may result in forfeiture of fees

• late arrival may mean a student cannot participate or complete the course

• fees may apply where a booking is cancelled or rescheduled at short notice

We will comply with all rights and remedies available under Australian Consumer Law.

Recommended cancellation rules to confirm before publishing:

• cancellations more than [insert number] business days before training may receive a refund or transfer

• cancellations within [insert number] business days may incur a cancellation fee

• non-attendance may be treated as a cancellation without notice

• workplace bookings cancelled within [insert number] business days may incur trainer, travel, administration or venue-related charges

11. Refunds

Refunds are assessed according to the service booked, the reason for the refund request, timing of the request, costs already incurred and any applicable consumer law rights.

A refund may not be available where:

• you change your mind

• you choose the wrong course or service

• you do not attend

• you arrive too late to participate

• you do not complete required pre-course work

• you do not meet course entry or assessment requirements

• you provide incorrect or incomplete information

• you cancel outside the permitted cancellation period

This does not limit any rights you may have under Australian Consumer Law.

12. Rescheduling by Moreton Group

We may need to reschedule a course or service due to circumstances such as staff illness, trainer availability, low enrolment numbers, emergency response needs, venue issues, vehicle issues, weather, safety risks or other operational factors.

If we reschedule a confirmed booking, we will take reasonable steps to offer an alternative date, time or arrangement.

Where a suitable alternative cannot be provided, you may be entitled to a refund of fees paid for the affected service, subject to applicable laws and any agreed terms.

13. Medical outreach services

Medical outreach services are provided based on availability, eligibility, clinical suitability, location and service capacity.

Medical outreach services are not a replacement for emergency medical care. If you are experiencing a medical emergency, call 000.

We may decline, delay or refer a person to another provider where we believe the requested support is outside our service scope, unsafe, clinically inappropriate or better managed by another health service.

14. Patient transport

Patient transport bookings are subject to availability, suitability, patient needs, vehicle availability, staffing and service area.

When requesting patient transport, you must provide accurate information about the patient’s condition, mobility, equipment needs, pick-up and destination details, timing and any relevant risks.

We may decline, delay, cancel or refer a transport request if:

• the transport is not clinically appropriate

• emergency ambulance support is required

• the patient’s needs are outside our service capability

• safe transport cannot be provided

• required information has not been supplied

• conditions make the transport unsafe or impractical

Patient transport times may be affected by traffic, weather, clinical needs, hospital delays, previous bookings or operational requirements.

15. Event medical services

Event medical services are provided according to the agreed scope, event risk profile, staffing, equipment, location and service requirements.

Event organisers are responsible for:

• providing accurate event details

• advising expected attendance numbers

• identifying event risks and hazards

• providing site maps, access information and emergency plans where required

• ensuring safe access for medical staff and vehicles

• providing suitable space for medical operations, where agreed

• complying with relevant permits, laws and event safety requirements

• paying the agreed fees

If event details change, including attendance numbers, event type, operating hours, location, risk profile or site conditions, we may need to revise the quote, staffing plan or service scope.

We may withdraw or alter services if the event environment becomes unsafe or materially different from the agreed scope.

16. Vehicle hire and vehicle sales

Ambulance, patient transport vehicle and medical vehicle hire or sales may be subject to separate written agreements.

Where a separate hire, sale or service agreement applies, that agreement will take precedence to the extent of any inconsistency with these Terms & Conditions.

Vehicle hire may be subject to:

• availability

• approved use

• driver, licence and insurance requirements

• deposit or bond requirements

• return conditions

• kilometre limits

• cleaning, fuel, damage or late return fees

• safety and compliance requirements

Vehicle sales are subject to the specific terms agreed at the time of sale.

17. Donations and charitable support

Where donations or charitable support options are made available, donations may be processed by Moreton Group, Moreton Medical Incorporated or another authorised platform or entity.

Donation terms, tax deductibility and receipts may vary depending on the receiving entity and the type of donation.

You should review the donation details provided at the time of payment and seek independent advice if required.

18. Promotions and offers

From time to time, we may offer promotions, discounts or special offers.

Promotions may be subject to specific terms, including eligibility criteria, expiry dates, booking limits, course exclusions or availability.

Promotions cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.

We may amend or withdraw promotions at any time, subject to applicable laws.

19. Third-party platforms and links

Our website may link to third-party websites, booking platforms, payment providers, student portals, training systems or other external services.

We are not responsible for third-party websites, platforms, content, availability, security or terms.

Your use of third-party services may be subject to their own terms, conditions and privacy policies.

20. Intellectual property

All website content, including text, images, graphics, logos, layout, downloads and other materials, is owned by or licensed to Moreton Group unless stated otherwise.

You may view and use website content for personal, business or organisational reference.

You must not copy, reproduce, modify, publish, distribute or commercially exploit our content without our written permission.

21. User-submitted content

If you submit enquiries, feedback, reviews, testimonials, images, documents or other content to us, you must ensure the content is accurate, lawful and does not infringe the rights of others.

You grant us permission to use the submitted content for the purpose for which it was provided. We will seek appropriate permission before publishing identifiable testimonials, images or case studies.

22. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website, booking a service or providing information to us, you agree that we may collect, use and disclose personal information as described in our Privacy Policy and as required to provide our services.

23. Health, safety and conduct

You must behave safely and respectfully when attending training, using our services, attending our premises, participating in an event or interacting with our staff.

We may refuse service, remove a person from training, stop service delivery or cancel a booking if a person:

• behaves aggressively, abusively or unlawfully

• presents a safety risk

• is affected by alcohol or drugs

• refuses to follow reasonable safety instructions

• damages property

• disrupts training or service delivery

• provides false or misleading information

Fees may not be refunded where a person is removed or refused service because of their conduct.

24. Limitation of liability

To the maximum extent permitted by law, we are not liable for loss, damage, delay, injury, expense or inconvenience arising from:

• incorrect information provided by you or a third party

• your failure to follow instructions

• your failure to choose a suitable course or service

• your failure to meet course or service requirements

• delays outside our reasonable control

• third-party platforms, systems or providers

• website interruptions or errors

• circumstances beyond our reasonable control

Nothing in these Terms & Conditions excludes, restricts or modifies any rights, guarantees, remedies or protections that cannot be excluded under Australian Consumer Law or other applicable laws.

25. Force majeure

We are not responsible for delays, cancellations or failure to perform obligations where caused by events outside our reasonable control.

This may include extreme weather, natural disasters, fire, flood, pandemic, public health restrictions, road closures, emergency incidents, staff illness, power outages, technology failures, supply issues, regulatory changes or other unexpected events.

Where this occurs, we will take reasonable steps to communicate with affected customers and make alternative arrangements where practical.

26. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The latest version will be published on our website with the updated date shown at the top of the page.

Your continued use of our website or services after changes are published means you accept the updated Terms & Conditions.

27. Governing law

These Terms & Conditions are governed by the laws of Tasmania, Australia.

Any disputes will be handled in accordance with the laws and courts of Tasmania, subject to any rights you may have under Australian Consumer Law or other applicable laws.

28. Contact us

For questions about these Terms & Conditions, please contact:

Moreton Group Medical Services
98 New Town Road
New Town TAS 7008

Phone:03 6278 3029
Email:enquires@moretongroup.com.au