Privacy Policy

Last updated: 29 June 2026

Moreton Group Medical Services is committed to protecting your privacy and handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, use our website, book a course, attend training, access our medical services, make an enquiry, engage us for workplace services, or otherwise deal with Moreton Group Medical Services.

1. Who we are

In this Privacy Policy, “Moreton Group”, “we”, “us” and “our” refers to Moreton Group Medical Services and, where relevant, related Moreton Group services and programs.

Our services include:

• first aid, safety and fire training

• workplace and group training

• medical outreach services

• patient transport

• event medical services

• ambulance and medical vehicle hire or sales

• general enquiries, bookings and customer support

Some of our services involve health, training, safety and emergency response information. We treat this information with care and only collect what we reasonably need to provide our services, meet our obligations and respond to your request.

2. What personal information we collect

The types of personal information we collect depend on how you interact with us.

We may collect:

• your name

• date of birth

• phone number

• email address

• residential, postal or workplace address

• employer or organisation details

• emergency contact details

• course booking and attendance details

• student enrolment details

• Unique Student Identifier, where required for nationally recognised training

• identification details needed to verify enrolment, attendance or certification

• payment and billing information

• enquiry details and communication records

• feedback, complaints or support requests

• event, workplace or service booking details

• website usage information, such as pages visited, enquiry forms submitted and device information

• any other information you choose to provide to us

3. Sensitive and health information

Some information we collect may be sensitive information, including health information.

This may include information about:

• a medical condition, illness, injury or disability

• mobility or transport needs

• medication, allergies or health support requirements

• care requirements during patient transport or event medical services

• an incident, treatment or first aid response

• training adjustments or support needs

• cultural, accessibility or dietary requirements, where relevant to a service

We only collect sensitive or health information where it is reasonably necessary for our services, where we have your consent, where you have provided it to us, or where we are required or authorised to collect it by law.

4. How we collect personal information

We may collect personal information when you:

• submit a website form

• call, email or message us

• book a course

• attend training

• complete enrolment or assessment documents

• request patient transport

• access medical outreach services

• book event medical services

• request workplace or group training

• purchase, hire or enquire about a vehicle

• make a donation or support one of our programs

• provide feedback or make a complaint

• apply for a role or contractor opportunity with us

• interact with our website, social media or digital advertising

Where possible, we collect personal information directly from you.

We may also collect information from:

• your employer, organisation or booking contact

• a parent, guardian, carer or authorised representative

• event organisers or workplace representatives

• health professionals, hospitals, clinics or service partners, where relevant

• training partners, booking platforms or student management systems

• government, regulatory or emergency services where required or authorised

• publicly available sources, where relevant to our services

5. Why we collect and use personal information

We collect, use and disclose personal information so we can:

• respond to enquiries

• process bookings and registrations

• deliver training and assessment

• issue certificates or statements of attainment

• meet student reporting and compliance requirements

• provide patient transport or medical support

• deliver medical outreach services

• provide event medical services

• manage workplace and group training arrangements

• provide quotes, invoices, receipts and payment support

• communicate with you about services you have booked or requested

• manage safety, quality assurance and incident records

• meet legal, insurance, regulatory and reporting obligations

• improve our services, website and customer experience

• manage complaints, disputes and feedback

• send service updates or marketing communications where permitted

• support internal administration, auditing and business operations

We do not sell personal information.

6. Training and student information

Moreton Group delivers nationally recognised training in partnership with Allens Training Pty Ltd, RTO 90909.

When you enrol in nationally recognised training, we may need to collect information required for training, assessment, certification and regulatory reporting. This may include your full name, date of birth, contact details, enrolment information, assessment records, attendance records, Unique Student Identifier and other information required to issue a certificate or statement of attainment.

We may disclose relevant student information to our RTO partner, student management platforms, regulators, government agencies or other authorised bodies where required for training delivery, certification, reporting, compliance or audit purposes.

If an employer or organisation books training on your behalf, we may provide them with relevant attendance, completion or certification information where it is appropriate and connected to the booking.

7. Medical outreach, patient transport and event medical services

For medical outreach, patient transport and event medical services, we may collect information needed to provide safe and appropriate care.

This may include health details, mobility needs, treatment information, incident notes, pick-up and destination details, event attendance information, emergency contact details and information from carers, clinicians, hospitals or event organisers.

We use this information to provide care, coordinate services, manage safety, keep accurate service records and meet legal, clinical, insurance and reporting requirements.

In urgent or safety-critical situations, we may disclose relevant information to emergency services, health providers, event organisers or authorised representatives where necessary to protect health, safety or wellbeing.

8. Payments and billing

If you make a payment to us, we may collect billing details needed to process your payment, issue receipts and manage accounts.

Payments may be processed by third-party payment providers. We do not store full credit card details unless this is expressly stated at the time of payment and handled through a secure, authorised provider.

9. Website, cookies and analytics

When you visit our website, we may collect information about how the website is used. This may include your IP address, browser type, device type, pages visited, time on page, referring website and enquiry form interactions.

We may use cookies and similar technologies to:

• operate the website

• understand website performance

• improve user experience

• measure marketing activity

• support website security

• personalise or improve future communications

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

10. Marketing communications

We may use your contact details to send updates about our services, courses, events, programs or related information where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly.

We may still contact you about service-related matters, such as course bookings, transport arrangements, invoices, safety information, certification, appointments or important operational updates.

11. Who we may disclose personal information to

We may disclose personal information to third parties where reasonably necessary for our services or where required or authorised by law.

This may include:

• Allens Training Pty Ltd and relevant training systems

• government departments, regulators or reporting bodies

• student management and booking platforms

• payment processors and accounting providers

• IT, website, hosting, email and software providers

• contractors, trainers, assessors and service delivery partners

• employers or organisations that have booked training or services

• healthcare providers, hospitals, clinics, carers or authorised representatives

• emergency services, where required for safety or care

• event organisers, where relevant to event medical services

• insurers, auditors, professional advisers and legal representatives

• delivery, transport or logistics providers

• law enforcement, courts or authorities where required or authorised

We only disclose personal information where there is a legitimate reason to do so and we take reasonable steps to ensure information is handled appropriately.

12. Overseas disclosure

Some of our service providers, systems or technology platforms may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in a way that is consistent with Australian privacy requirements, unless an exception applies.

13. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• secure systems and access controls

• staff training and internal procedures

• password protection and user permissions

• secure storage of records

• limiting access to information on a need-to-know basis

• monitoring and maintaining digital systems

• using reputable service providers

• retaining records only for as long as required or reasonably necessary

No method of electronic transmission or storage is completely secure. However, we take privacy and security seriously and review our practices as needed.

14. How long we keep personal information

We keep personal information for as long as needed to provide our services, meet legal and regulatory obligations, resolve disputes, maintain training or medical records, support insurance requirements and manage business records.

Some training, health, clinical, incident, financial or compliance records may need to be retained for specific legal or regulatory periods.

When information is no longer required, we take reasonable steps to securely destroy it or de-identify it.

15. Accessing or correcting your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below. We may need to verify your identity before responding. In some situations, we may not be able to provide access to certain information, but we will explain why if this applies.

16. Anonymity and pseudonymity

Where practical and lawful, you may choose not to identify yourself or to use a pseudonym when dealing with us.

However, for many services, including training enrolments, certification, medical services, patient transport, workplace bookings and payments, we may need accurate personal information to provide the service safely and lawfully.

17. Data breaches

If we become aware of a data breach involving personal information, we will assess the situation and take appropriate action.

Where required, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with applicable privacy laws.

18. Complaints and concerns

If you have a question, concern or complaint about how we handle personal information, please contact us first so we can try to resolve the issue.

We will take privacy complaints seriously and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.

The latest version will be published on our website with the updated date shown at the top of the page.

20. Contact us

For privacy questions, access requests, correction requests or complaints, please contact:

Moreton Group Medical Services
98 New Town Road
New Town TAS 7008

Phone: 03 6278 3029
Email:enquires@moretongroup.com.au